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Yes. All mileseey tools products come with a 30-day money-back guarantee from the date you receive your order. Simply return the product in its original condition with all accessories included, and we’ll issue a refund after inspection.

After you place an order on mileseeytools.com, our team processes and prepares it for dispatch. In-stock items usually ship the next business day, while out-of-stock items will be updated with the latest estimated ship date. You’ll receive a confirmation email with tracking once your package leaves our warehouse.

We use FedEx and UPS for most domestic shipping, and USPS for some final-mile deliveries. Carriers may attempt multiple deliveries or leave a notice for rescheduling, so please verify your shipping address and phone number. All orders include tracking, and in rare cases of delivery failure, packages may return to us—resending may require an additional shipping fee.

Use delayed capture and a matte target card. Shoot from the shade, and mount the device on a tripod in windy conditions.

The laser beam passes through gaps. Aim at a solid surface behind or tape a target card to the spot.

Avoid shooting directly at reflective surfaces. Place a matte tape patch on the target and measure to that point instead.

Your span is too wide—narrow it or switch palettes to increase contrast.

They’re likely reflections. Change your viewing angle—if the spot moves with you, it’s not real.

Low emissivity. Apply matte black tape and set emissivity to around 0.95.

Products purchased directly from mileseeytools.com are covered by a standard manufacturer’s warranty that provides 10 years of coverage for the XTAPE1 laser distance meter and 5 years for all other products. The warranty covers manufacturing and operational defects and is valid worldwide.

Warranty starts from the purchase date with proof of purchase, or from the production date in the serial number if proof is unavailable. All MILESEEY Tools devices include a 5-year warranty, except the XTAPE1 laser distance meter, which comes with a 10-year warranty. During the coverage period, MILESEEY Tools may repair the product, replace it with a new or refurbished model, or provide a refund.

Our Extended Warranty via Extend covers accidental damage, defects, and failures. Benefits include easy replacements for drops, spills, or electrical failures. Coverage can be added after purchase as long as the product is undamaged. For orders from Amazon, eBay, or AliExpress, warranty follows each platform’s policy. Each package includes an Extend card with a QR code or registration link to add two extra years of coverage.

Blow off any grit first, then wipe the laser lens gently with dry tissue or dust-free cloth only.
Do not use solvents or paper towels.

Some MILESEEY Tools Laser Measures are splash-resistant but not waterproof.
Wipe away rain or spray immediately, as water droplets can scatter the laser beam.

Store the device between measurements. A fine dust film on the lens is the number one cause of inconsistent readings.

Blow off dust or grit first, then wipe gently with a dry tissue or dust-free cloth.
Avoid alcohol or solvents. They can damage lens coatings.

It depends on your product model. Light mist is fine for some products, but droplets on the lens blur details. Wipe gently and continue under cover—avoid heavy rain.

Yes. Don’t aim at the sun or hot industrial sources for long periods, and never leave the camera inside a hot vehicle.