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FAQs

Help with Laser Measure

Have a laser rangefinder question? We've include some of the the most common rangefinder questions we get asked below for quick reference, but click 'Find your laser rangefinder' below for in-depth guides and manuals specific to your model.

Getting Started

XTAPE1

S50

P9

S7

D9 Pro

DP20 Pro

What should I check after unboxing?
Inspect the optical lens, buttons, and any included accessories such as the target card or tripod thread. If your model has a side laser alignment, confirm it projects cleanly on a nearby wall.
How should I power the device?
Install fresh AA or AAA batteries (check polarity) or fully charge via USB-C before first use. Never charge the device with dry batteries. In cold weather, keep a spare set of batteries in your pocket. 
How do I set measuring units?
The default measurement unit is imperial. To switch to metric or split, go to the Setting menu, find Unit, and switch to your preferred unit.
How do I choose the right measuring reference?
Rear: Ideal for measuring from inside corners or against walls—the device automatically includes its body length in the total measurement.

Front: Best for measuring from edges or open surfaces where the device’s front aligns with the starting point.

Tripod: Recommended for long-distance or outdoor measurements, providing a stable base and ensuring consistent accuracy.
How can I verify accuracy in the field?
Measure 10 ft and 25 ft against a matte target and confirm with a tape measure. Repeat this check after drops or transport.
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What makes the modular design special?
The tape module is replaceable, so you can upgrade or replace it without discarding the entire device. This saves costs, reduces waste, and keeps your tool ready for any project.
Does XTAPE1 support both metric and imperial units?
 Yes. It supports mm, cm, m, ft, inch, and ft+inch.
What is the benefit of the green laser alignment?
The top-grade green laser line provides better visibility and alignment over longer distances, even in bright environments.
Can it measure hard-to-reach areas?
Yes. The laser mode allows non-contact measurements up to 330 ft, or you can use P2P technology, which is ideal for hard-to-reach or inaccessible areas.
What is the memory capacity?
XTAPE1 stores up to 30 measurement records locally for quick reference, while the app offers unlimited data storage for easy access anytime.
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What makes the green laser different from red laser?
The green laser is much brighter and more visible than a red laser, especially in outdoor and bright lighting conditions, making it easier to see the laser point at longer distances.
Is the S50 suitable for outdoor use?
Yes, the S50 features a green laser that is 4 times brighter than red lasers, making it ideal for outdoor use, even in bright sunlight. In addition, the green laser is highly visible in low-light or dark conditions. Additionally, the 2.4-inch color display allows you to read measurements clearly, even in dim environments.
Is the S50 equipped with a camera? And if not, will a version with a camera be released in the future?
The S50 is not equipped with a camera, but we are planning a model with camera for the future, so stay tuned.
How do I calibrate the S50?
You can calibrate the S50 using the Offset Setting function in the setting menu. This allows you to adjust measurements if there is any discrepancy, ensuring accurate readings. If you’re not sure how to do it, check out our official tutorial video on YouTube for step-by-step guidance.
Can I mount the S50 on a tripod?
Yes, the S50 features a standard ¼″ tripod mount at its base, allowing you to secure it for stable long-distance or P2P measurements.
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How do I measure past 200 ft in bright sunlight?
Use the built-in 4X zoom viewfinder, aim at a matte surface or target plate, and mount the device on a 1/4″-20 tripod. For best results, use the delayed capture function to reduce hand shake.
Can I save photos with the measurements?
Yes. You can capture a photo with the distance overlay, so you’ll always know exactly where the measurement was taken.
How can I check calibration myself?
Use the device to measure 2 ft and compare the result with a tape measure. Repeat three times. If the difference is consistently greater than ±1/16″, please click Contact Us to reach our support team.
What if the screen looks washed out in sunlight?
Increase screen brightness, use the viewfinder hood or your hand to shade it, and stand with your back to the sun.
Can I export my job photos?
Yes. Export via USB or the app in JPG.
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When would I pick S7 over P9?
Choose S7 for short-range tasks up to 100 m, ideal for both indoor and outdoor use. It features 2× zoom for quick targeting in tighter spaces. Choose P9 when working over longer distances — its 4× zoom and 200–300 m range deliver better visibility and performance for outdoor measurements.
How does auto-rotate help?
The screen automatically flips, so numbers stay upright when you measure vertically, making readings easier to check.
Is it okay for light rain?
Yes. It’s splash-resistant, but make sure to dry the lens and buttons after use.
Tripod compatible?
Yes. The S7 features a standard 1/4″ tripod mount on its base, allowing you to attach it to any standard tripod.
What kind of display does it use?
The S7 features a 2.4″ high-brightness IPS screen that stays clear and readable both indoors and outdoors.
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What jobs benefit most from D9 Pro?
Perfect for space planning, cabinetry, store build-outs, DIY, or any work needing quick and multi-mode measuring.
What does the P2P function do?
The P2P function allows you to measure the distance between two points from a single location. This is useful when measuring across hard-to-reach areas, like corners or between walls.
What’s the easiest way to map a room perimeter?
You can choose Area measuring mode, Continuous measuring mode, or the Add/Subtract function as needed.
How to measure around obstacles?
Use Indirect Height or Indirect Length measuring mode.
Why do I see flicker on glossy floors?
The laser reflects. Aim at a baseboard or place matte tape on the floor to get a steady reading.
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Why choose a bilateral laser distance meter?
It measures two opposite faces at once—no need to flip the tool. Perfect for faster alignments in corridors, cabinets, or tight spaces.
What warranty and service are available?
The DP20 Pro includes a 5-year limited warranty covering manufacturing and operational defects. For full policy details or service support, visit our warranty page or click Contact Us. 
Why do I see flicker on glossy floors?
The laser reflects. Aim at a baseboard or place matte tape on the floor to get a steady reading.
Can I connect the DP20 Pro to my phone?
Yes. Connect the DP20 Pro to the Smart Life App via Bluetooth to sync and manage your measurements.
How does the middle alignment laser help?
The center beam lets you project a precise reference line for parallel installations or mid-point alignment—ideal for layout, leveling, or spacing between two planes.
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Help with Thermal Imagers

Have a laser rangefinder question? We've include some of the the most common rangefinder questions we get asked below for quick reference, but click 'Find your laser rangefinder' below for in-depth guides and manuals specific to your model.

Getting Started

TR10

TR20 Pro

TR256A

TR384C

TR256C

Is it for medical use?
No. MILESEEY Thermal Imaging Cameras are designed for building, HVAC, electrical, industrial, and educational use—not for medical screening.
Why does the temperature reading seem inaccurate?
Temperature accuracy can be affected by improper emissivity setting, measuring distance, ambient temperature, or range selection. Make sure to set the correct emissivity value for the material you’re measuring (you can find reference values in the user manual), keep measuring distance within limit, and ensure the ambient temperature and measurement range are set correctly. Adjusting these parameters will help you obtain more accurate temperature readings.
Why should I let the camera acclimate before use?
When moving between hot and cold environments, let the camera stabilize for 10–15 minutes and wipe any lens condensation for accurate readings.
What emissivity should I start with?
Begin at ε = 0.95 for painted drywall or wood.
For shiny metals, place a piece of black matte tape on the surface and measure from that spot.
How do I set reflected temperature (Tref)?
For indoor accuracy, set Tref close to room temperature and avoid capturing reflections from hot objects or lights.
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Why do my readings drift right after I walk in from the cold?
Let the camera acclimate 10–15 minutes; temperature sensors can stabilize.
How do I measure shiny copper or aluminum?
Attach a small piece of matte tape to the surface, this helps the laser detect it accurately and ensures reliable readings.
Can I find hidden water leaks?
Yes. Scan for cooler areas compared to surrounding surfaces, then confirm with a moisture meter before opening the wall.
What palette should I use for electrical panels?
Use White Hot or Iron for the best contrast.
Is it OK for medical/fever screening?
No.This is not a medical device and should not be used for fever detection.
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When should I choose TR20 Pro over TR10?
When you need clearer thermal detail, dual-light fusion and video for daily professional use.
How do I use dual-light fusion effectively?
Simply switch the image mode to Fusion to enable dual-light fusion.
Best HVAC workflow?
Scan supplies/returns, log temperature difference, check coil face, then inspect duct leaks with a pressure test.
Why does my hot pipe look cooler outdoors?
Wind and ambient losses lower surface temp; compare segments shielded from wind.
How do I spot loose breakers?
Look for small, localized hot spots vs. uniform warm busbars; confirm with a torque check (power down per safety rules).
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Is 256×192 enough for home inspection?
Yes for most building/HVAC/electrical tasks; move closer for detail and use proper span settings.
Best palette for moisture hunts?
Rainbow or Iron with a tight span; confirm with a moisture meter.
How do I reduce hand shake blur?
Use a strap or hold it with both hands; short video bursts help spot intermittent issues.
How can I check window drafts?
Scan on a windy or cold day, and look for cool streaks around frames and sills.
Can it see through a wall?
No. It only shows surface temperatures.
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Why choose 384 over 256?
More pixels provide greater detail at the same distance, especially useful for complex inspections.
How to avoid blooming on very hot objects?
Switch to high-temp range and widen span before aiming.
Does dual-light help with reporting?
The overlaid images make component identification clear for non-technical clients.
Is the sensor fast enough for moving belts?
With 25Hz refresh rate, it’s suitable for general hot-spot checks. Pause and reshoot for maximum clarity.
How do I measure small components?
Move closer within minimum focus; if too close, step back and use digital zoom.
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When is fusion mode most helpful?
For identifying exact components in cluttered areas—pipes, conduits, or mixed materials.
How do I keep overlays accurate?
Avoid extreme angles; keep distance consistent so IR and visible align.
Why does my overlay look misaligned?
This may happen if the image mode is set to Fusion Rate. Try switching to another image mode to check if the alignment returns to normal. If the issue persists after adjustment, the device may require servicing. Please contact our support team for assistance.
Can I do energy-audit walkthroughs with it?
Yes. Log doors, windows, attic hatches, and ducts, thenexport a simple punch list.
How do I avoid reflections in kitchens?
Shoot at a 30–45° angle to stainless surfaces, and use matte tape for spot readings.
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Help with Other Topics

Have a laser rangefinder question? We've include some of the the most common rangefinder questions we get asked below for quick reference, but click 'Find your laser rangefinder' below for in-depth guides and manuals specific to your model.

International Orders

Shipping

Troubleshooting

Warranty

Care & Clean

Where do you ship internationally?
MILESEEY Tools ships worldwide from multiple global locations. For details on specific regions, please check our Shipping Policy under Shipping Origins.
Do I need to pay customs duties and fees?
We cover taxes and duties for most orders, but some countries may apply additional import charges. If this happens, contact us at mileseeytools@mileseey.com or through Contact Us, and we’ll guide you for future orders. Please note, if delivery is refused due to duties, refunds are processed only after the package is returned and cleared, which may cause delays.
Can I pay in my local currency?
All orders are charged in USD. Your bank or credit card provider will handle the conversion, so your statement will show the equivalent in your local currency.
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Is there a money-back guarantee?
Yes. All mileseey tools products come with a 30-day money-back guarantee from the date you receive your order. Simply return the product in its original condition with all accessories included, and we’ll issue a refund after inspection.
How is my order shipped?
After you place an order on mileseeytools.com, our team processes and prepares it for dispatch. In-stock items usually ship the next business day, while out-of-stock items will be updated with the latest estimated ship date. You’ll receive a confirmation email with tracking once your package leaves our warehouse.
Why hasn’t my package arrived?
We use FedEx and UPS for most domestic shipping, and USPS for some final-mile deliveries. Carriers may attempt multiple deliveries or leave a notice for rescheduling, so please verify your shipping address and phone number. All orders include tracking, and in rare cases of delivery failure, packages may return to us—resending may require an additional shipping fee.
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Laser Measure

Why are my readings inconsistent outdoors?
Use delayed capture and a matte target card. Shoot from the shade, and mount the device on a tripod in windy conditions.
Why can’t it measure through chain-link fences or brush?
The laser beam passes through gaps. Aim at a solid surface behind or tape a target card to the spot.
Why do glass or mirrors give incorrect readings?
Avoid shooting directly at reflective surfaces. Place a matte tape patch on the target and measure to that point instead.
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Thermal Imagers

Why does everything look the same color?
Your span is too wide—narrow it or switch palettes to increase contrast.
Why do I see false hot or cold spots?
They’re likely reflections. Change your viewing angle—if the spot moves with you, it’s not real.
Why do shiny metals read so cold?
Low emissivity. Apply matte black tape and set emissivity to around 0.95.
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What does the standard manufacturer’s warranty cover?
Products purchased directly from mileseeytools.com are covered by a standard manufacturer’s warranty that provides 10 years of coverage for the XTAPE1 laser distance meter and 5 years for all other products. The warranty covers manufacturing and operational defects and is valid worldwide.
How do I use the manufacturer’s warranty?
Warranty starts from the purchase date with proof of purchase, or from the production date in the serial number if proof is unavailable. All MILESEEY Tools devices include a 5-year warranty, except the XTAPE1 laser distance meter, which comes with a 10-year warranty. During the coverage period, MILESEEY Tools may repair the product, replace it with a new or refurbished model, or provide a refund.
What is Extended Warranty?
Our Extended Warranty via Extend covers accidental damage, defects, and failures. Benefits include easy replacements for drops, spills, or electrical failures. Coverage can be added after purchase as long as the product is undamaged. For orders from Amazon, eBay, or AliExpress, warranty follows each platform’s policy. Each package includes an Extend card with a QR code or registration link to add two extra years of coverage.
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Laser Measure

How should I clean the optics?
Blow off any grit first, then wipe the laser lens gently with dry tissue or dust-free cloth only.
Do not use solvents or paper towels.
Can I use the device in wet conditions?
Some MILESEEY Tools Laser Measures are splash-resistant but not waterproof.
Wipe away rain or spray immediately, as water droplets can scatter the laser beam.
How can I keep dust from affecting accuracy?How can I keep dust from affecting accuracy?
Store the device between measurements. A fine dust film on the lens is the number one cause of inconsistent readings.
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Thermal Imagers

How should I clean the lens?
Blow off dust or grit first, then wipe gently with a dry tissue or dust-free cloth.
Avoid alcohol or solvents. They can damage lens coatings.
Can I use it in light rain?
It depends on your product model. Light mist is fine for some products, but droplets on the lens blur details. Wipe gently and continue under cover—avoid heavy rain.
Is heat or direct sunlight harmful?
Yes. Don’t aim at the sun or hot industrial sources for long periods, and never leave the camera inside a hot vehicle.
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